The Heald Help Center

Heald contains 60% urea — a clinically proven keratolytic agent that dissolves the bonds holding dead, hardened skin together. Unlike regular moisturizers that sit on the surface, urea penetrates deep into the skin to break down thick calluses and cracked heels from the inside out. Most customers see significant improvement within 7–14 days of daily use.

Most customers notice the dead skin beginning to soften and shed within 3–5 days. By day 7–14, heels are noticeably smoother. For severe cases with deep cracks, it may take up to 3 weeks. After that, maintenance application 2–3 times per week keeps heels smooth.

For the initial treatment phase, apply once daily to clean, dry heels — ideally before bed. Once your heels are smooth (usually 7–14 days), switch to a maintenance routine of 2–3 times per week to keep them that way.

Urea is a naturally occurring compound in human skin and is well-documented as safe for most skin types, including diabetic skin. However, do not apply to open wounds, broken skin, or actively bleeding cracks. If you have a specific medical condition, we recommend consulting your doctor before use.

Yes. We offer a 30-day money-back guarantee. If you're not satisfied with the results, contact us at Support@londe.com and we'll arrange a full refund — no questions asked.

Most over-the-counter foot creams contain 10–25% urea, which primarily works as a moisturizer. At 60%, urea functions as a keratolytic — meaning it actively dissolves and removes dead, hardened skin rather than just softening it on the surface. That's the clinical threshold where real structural change happens.

We offer free standard shipping on all orders within the United States. International shipping rates vary by destination and are calculated at checkout.

Orders typically ship within 1–3 business days. Standard delivery within the US takes 7–14 business days from dispatch. You'll receive a tracking number via email once your order ships.

Once your order ships, you'll receive an email with a tracking number and link. If you haven't received a tracking email within 3 business days of ordering, check your spam folder or contact us at Support@londe.com.

If your order hasn't arrived within the expected delivery window, please contact us at Support@londe.com with your order number and we'll investigate immediately. We'll either locate your package or send a replacement at no extra cost.

We currently ship to the United States. We're working on expanding to additional countries — stay tuned. If you're outside the US and interested, email us and we'll let you know when we launch in your region.

If your order hasn't shipped yet, email us at Support@londe.com as soon as possible with your order number and we'll cancel it for you. Once an order has shipped, it cannot be cancelled but can be returned under our return policy.

Contact us immediately at Support@londe.com with your order number and the correct address. If the order hasn't shipped yet, we can update it. If it's already in transit, we'll do our best to redirect it but cannot guarantee address changes once dispatched.

We accept Visa, Mastercard, American Express, Shop Pay, Google Pay, and Apple Pay. All payments are securely processed through Shopify Payments.

Your card is charged at the time of purchase to secure your order. This is standard for all online stores using Shopify Payments and ensures your order is processed and shipped as quickly as possible.

We offer a 30-day money-back guarantee. If you're not happy with your purchase for any reason, email us at Support@londe.com within 30 days and we'll issue a full refund. We may ask you to return the product depending on the circumstances.

If a return is required, we'll provide you with a return address and instructions via email. Please do not send returns without contacting us first — email Support@londe.com to initiate the process.